Returns & Exchanges

Unopened products

You can return or exchange any unopened product, in its original sealed packaging, within 14 days of delivery or pickup. Bring it to the Sharq boutique with your order number, or message us and we will arrange a collection in Kuwait.

Opened products

For hygiene reasons we cannot accept opened fragrances, perfume oils or candles that have been lit, unless they are faulty. If you are unsure about a scent, we recommend the Discovery Set, or choosing two complimentary vials with your order before opening a full bottle.

Damaged or faulty items

If anything arrives damaged, leaking or not as ordered, message us within 48 hours with a photo and your order number. We will replace it or refund it in full, including delivery.

Refunds

Refunds go back to the original payment method within 7–14 working days after we receive and check the item. Delivery fees are refunded only when the item was faulty or sent in error.

International orders

Returns from outside Kuwait are accepted for unopened items; return shipping and any duties are the customer’s responsibility unless the item was faulty.

Discovery Set credit

The Discovery Set credit is issued once your order is complete and is not refundable as cash. If the set itself is returned unopened, its credit is cancelled.